In part one we discussed ways to keep your members active throughout the renovation
project. Now it is finally here, the moment you and your members have been waiting for (drum roll please…) The Fitness Center is reopened! People are excited, expectations are high and there are lots of questions. How do you use this new machine? What settings are correct for me? Etcetera, etcetera! Your next steps are imperative for ensuring that members know how to use the new machines safely and are satisfied that their wait was worth it! Breaking down the process into three sections will set you and your fitness center up for success. Start off with general information about the new equipment and gradually get more specific by offering the following:
1. New Equipment Orientations
Begin by offering new equipment orientations to small groups. The goal of the New Equipment Orientation phase is to provide a general overview of the new equipment to the small group by indicating where adjustments can be made, how to modify the amount of weight, safety features along with any other bells and whistles that apply. Offering an overview of the new machines with specifics on how to use them can be a great resource for members that are interested in trying out the machines independently after gaining preliminary information. The New Equipment Orientations could be paired nicely with an informational presentation where members have the opportunity to engage in a Q and A session. This is still the general information phase. Residents wanting individualized instruction can register for a one on one appointment in which the machines can be adjusted specifically for them.
2. One on One Appointments
It is time to make the sessions personal by going one on one. Begin by taking a member around to each new piece of equipment and adjusting the setting and weight resistance correctly for that individual. Record the settings onto a program card that the member can then access each time he/she visits the Fitness Center. Keep in mind that you could be reviewing a lot of information at one time…and this could become overwhelming to the member. If this is the case then offer to meet with the member again in the near future to review the machines again. Between the follow up sessions to review the new equipment and the member having access to his/her program card to practice setting the new equipment independently, each member’s comfort level with the new equipment should significantly improve.
3. Exercise Prescriptions:
Now comes the fun part: Add variety. As the member becomes more comfortable with the new equipment, now is the time to fuse the new pieces with the old. Create an Exercise Prescription Routine based on the member’s goals that include a variety of machines, bands, dumbbells, body weight exercises…having fun yet? Well your member’s should be! Follow up with the member every so often to ask about their exercise routine and be prepared to present a new and fun challenge.
Now your members are familiar with the new equipment and can take ownership of their fitness routines. They can touch base with Health Fitness Specialists as needed and can move forward into the great services that your fitness center provides. Before you know it the renovations will be a thing of the past.
Are you considering renovations in your Fitness Center or have you already been through this process? What worked for you?