Corporate Fitness and Active Aging

In the Active Aging community, group fitness is a large part of a resident’s daily life. Exercising solo and following a written workout plan doesn’t cut it for some residents. They need an extra motivational factor, such as being with a group and having someone instruct them step by step. Having friends around at all times is important to residents. It gives them a sense of security and accomplishment when they look in the mirror and see themselves exercising with close friends in the community.

Here are three ways to keep group fitness class fun and engaging enough for residents to return day after day.

Encourage New Participants

Retaining members in group fitness is simple, but trying to get new people interested is another trick. Establishing a rapport with residents before trying to suggest new things for them to try is a successful tactic. It shows them you care, and you’re not just trying to boost your numbers. Reach out to new residents and set up a tour. Set aside time for questions and concerns regarding the fitness center and how everything operates. Making them feel comfortable in the setting is vital.

Allow Time for Socialization

Class time is precious. Some days we are on a very tight schedule, but encouraging people to arrive to a class 5–10 minutes early can make a difference in the class flow. One way to start the class off on a positive note while allowing for some socialization is to greet all members at the door upon entering. It gives them a feeling of calmness and warmth knowing that their attendance is recognized and appreciated.

Another suggestion is to open the class with a question about a recent event that occurred within the community; for example, a community-wide meeting, a recent bus trip, or last night’s meal or party. (But be careful when asking about the food. That seems to be a hot topic at all communities.) This will allow for some interaction among residents and energize them before the class kicks off.

New residents often do not know many people when coming into a community. If a new resident comes to class, give them a warm welcome by introducing them to the group. Or, if that resident comes off as shy, quietly introduce them to their neighbor. It might turn into dinner plans for that evening!

Vary Exercises and Formats

Here are some ideas of ways to keep things fresh and challenging:

• Residents love structure and routine. Keep class schedule changes and time alterations to a minimum. Too much change ends up having a negative impact on the group fitness program.
• Many see the clock strike 10am and know there is a class going on. So, having a different type of class at 10am each day is a good way to give residents a variety of exercise.
• Keep a routine warm-up and stretch routine in each class. It allows for residents to settle in and limit confusion while getting adjusted.
• There are so many exercises and creative ways to cue an exercise, so use them to your advantage.
• A couple different variations or intensity modifications per class is a way to make sure each resident leaves the class feeling challenged. It is tough to find a happy medium between too challenging and too easy because most classes have people with a variety of skill sets in attendance even if the class is noted as “high level.”
• When providing a new exercise, speak slowly and clearly so that the residents can grasp what you are saying. Giving a brief explanation for the variation or how it will impact their strengths/weakness is also a good way to keep the residents engaged.
• Constantly teaching new information has been a successful tactic in keeping group fitness classes well attended at some communities.

As the manager of your wellness program, have you ever been at the point where participation has stalled a bit? Maybe January was huge with all the New Year’s resolutions and February was decent, but it slowed down in March and April. So how do you reach out to that crowd that’s a little less motivated to participate in your wellness programming?

Learn names.

Think about the last time you were new in a place—maybe a gym, maybe a church, maybe even your favorite restaurant. It’s a little uncomfortable, right? Even if you’re an extrovert and you love meeting new people, it’s not the same feeling as walking in to a group of friends. Now think of how much more at ease you would feel if you heard your name and turned around to see someone you knew. Take the time and make the effort to learn as many names as you possibly can. And then use them! Asking “Hello, Mrs. Smith, how’s your day going?” can go a long way toward building a rapport with Mrs. Smith and making her feel welcome in the fitness space.

Invite them out for coffee.

Get to know them! The point of this coffee date is not to probe them with questions about why they aren’t coming to this amazing triathlon event you’re having with all the prizes. The reason you’re sitting down and taking 20 minutes out of your day specifically for them is to build a relationship. Ask them about their family, their career, their hobbies. Get to know them on some level and show that you genuinely care about them as a person. That’s it. You don’t even need to invite them to come down to the fitness center sometime. You’re planting a seed. Then, eventually, if you’re hosting a wellness event that has something that might appeal to them, make a point to speak to them about it directly and see if they’d like to come.

Hand-write cards and notes.

Yes, it’s impractical to hand-write every notice or invitation that goes out advertising your wellness program. But it is absolutely practical to take a minute to write someone a two- or three-sentence note in a birthday card once a year. Make people feel special! If there’s a program where you think “Mrs. Smith would be perfect for this,” write a sentence or two on the bottom of the postcard that’s going out with the information on it. Something as simple as “I hope to see you there!” can go a long way if it’s in your handwriting with your signature at the bottom.

Remember the details.

I struggle with this one because I have a hard time focusing on one thing at a time so my memory isn’t great. So, I write it down. If Mrs. Smith comes to show me the 72 photos that she just received in the mail of her new baby great-granddaughter, I’m going to write a note to myself to remember that baby’s name so that I can ask Mrs. Smith about her in a few weeks. It seems tedious and small, but I promise you that remembering those details goes a long way in building trust with that member.

What other ways do you build relationships with people who interact with your wellness program?

“Come on!”

“No pressure!”

“You can do it!”

Those are just a few of the phrases you’ll hear thrown out in the last round of the Semi-Annual Corn-Toss tournament held between several CCRCs in Indiana every spring and fall. This is one of many multicommunity events that NIFS fitness center managers put on every year. Sometimes events are competitive (such as corn-toss, water volleyball, or pickleball), and sometimes they are more educational (wellness seminars). A lot of coordination is involved (scheduling, transportation, food, and so on), but it’s always worth it!

Here are some of the ways the residents reap the benefits of collaborative programming with senior living communities outside of their own.

1. It’s an opportunity to make new friends.

It seems like making new friends only gets tougher as we get older. With social media, email, and easy modes of transportation, it’s so easy to keep up with the friends and family we already have in our lives, so why would you bother meeting anyone new? Study after study has shown that a healthy social life has amazing, positive effects on lifespan/longevity and quality of life.

Collaborative programming between communities creates a situation that facilitates new friendships because residents already know they have something in common. If everyone in a room is playing in a Euchre tournament, a resident can guess that the person sitting next to them at the table enjoys playing cards. Voila! Easy icebreaker! It’s also fun to see residents who consistently participate really getting to know each other. They start to make friends with residents at new communities, but also with neighbors who perhaps they hadn’t really known.

2. Staff can share ideas while residents experience a new way of learning.

As fitness staff, we spend a lot of our time trying to teach people about how to be healthy. We give advice about fitness and nutrition and staying active, but after a while, it can start to sound a little like a broken record. For residents, hearing about the same health/fitness topics from the same people means sometimes it’s in one ear and out the other. These collaborative events provide a great opportunity for residents to learn from someone else who has a different teaching style. Sometimes, hearing the same good information presented in a new way can be all it takes to make the advice “click” for a person.

3. Competition drives participation.

This doesn’t hold true for everyone, but at many communities, competition drives participation. If residents know they are practicing for a tournament against a “rival” community (however they may define that), they might be more interested. This not only means more participation on the day of the competition, but also leading up to the competition. And who knows, maybe during one of those practice sessions residents will see a bulletin board for your next fitness incentive and decide to sign up for that, too.

***

Multicommunity programs are fun and educational, and build camaraderie among residents. Whether informative or competitive, they are a great opportunity to learn from each other and about each other, and they always lead to a fun time.

Does your community regularly participate in collaborative programming with other communities?

Corporate fitness programs in businesses all across the country have been doing pretty much the same thing, quite possibly for decades. The programs look very different, one from the next, but the basic premise is the same.

• Employer: "We want you to be healthy. Here's [insert your corporate fitness answer here: a gym membership, group fitness classes, walking paths, an onsite corporate fitness center, etc.] for you to use. Go be active (when you're not working).
• Employee: "I'd love to start exercising, but I don't know what's safest and most effective for me. Plus, I don't have much time, and clearly, I have work quotas to meet. It's great that the company offers these healthy options, but it doesn't seem like the right fit for me."

There's a real risk in corporate fitness that we only ever reach the folks who would be active regardless of whether there was a corporate fitness program. So the challenge for businesses becomes how to reach employees who are interested in exercising but who don't know where to begin. Get your organization started in the right direction with these three tips for improving your corporate fitness program.

Tip 1: Get the staffing right.

Finding the right staff to support your corporate fitness offerings is crucial to the success of the program. As an organization that provides this very service to businesses all over the country, we’ve written extensively on the topic. It’s no surprise that we think outsourcing your fitness staff is a great choice. However, if your fitness center staffing style is more of a DIY approach, definitely consider the tips in this blog, 3 Tips for Hiring an Active Aging or Corporate Fitness Professional.

Tip 2: Offer the right services.

There are core services that should be in place for a corporate fitness program to be successful:

• Individual education through exercise prescriptions and fitness assessment and testing is essential. Both of these services, which can easily be provided by your qualified staff, provide a fantastic foundation to the employees who are fence-sitters about exercise—you know, the employees who want to try moving more but who aren't sure how to get started safely. Those are the very same employees you're trying to draw into the program; addressing their concerns and questions with tailored services is a great way to show them that the door to starting an exercise program at work is wide open.

Alternative to Personal Training -- Read More!

• Incentive programs can help keep the fitness program interesting and are a fantastic way to help employees reach for better health beyond physical fitness. We've written about several of our successful incentives programs; click any of the titles below to find out more.

Employee Wellness Programming Beyond the Corporate Fitness Center

Making Fitness Fun in Corporate Wellness

Increasing Participation with SKELETONE

A Simple Way to Boost Participation in Your Corporate Fitness Center

How a Simple Squat Challenge Improved Corporate Fitness Metrics

Tip 3: Ask the right questions.

Anecdotal feedback and thank-you emails provide periodic indications of whether your fitness staff is on the right track with employees. But there's nothing like concrete bulk survey feedback to help steer a program in the right direction. Sure, there are problems with surveys, but in our decades of experience with managing corporate fitness centers, we increasingly find surveys to be a very helpful tool for setting our management strategy for each client. Here's how we use them:

• We use them for specific programs to determine whether we're achieving goals with those programs. For more on our evaluation methods, check out this blog: 4 Keys to Getting Wellness Program Data You Can Actually Use.
• From a program satisfaction standpoint, we've found surveys to be quite helpful as well. While the anonymity of them can sometimes leave our staff open to very negative feedback, the vast majority of responses are constructive and quite helpful for us in determining what our next year of program and service spotlights should be.

Want to learn more about how to make effective use of surveys to improve your corporate fitness program? Download our whitepaper.

Our staff are routinely focused on how they can grow participation in the corporate fitness centers they manage. Granted, they don’t have to work that hard at it in January, and maybe into February, but beyond those first two months of the year, the remaining ten months can prove challenging for meeting their participation goals.

One of the ways they work on achieving specific participation numbers is through successful programming. It’s not rocket science, but you do have to know your members and understand what works with them in order to build effective programs. That’s why our crew is so focused on evaluating their offerings; the results help them better understand how to provide incentive and educational programs tailored to the interests and needs of the audience they’re serving.

Tapping into existing successes

One of our managers at a corporate fitness center in New York created a simple St. Patrick’s Day–themed program to help New Year’s resolution makers carry through with their newfound exercise habits into March. For this program, she set specific goals to increase fitness center visits (targeting eight or more monthly visits per member) and to increase participation in group fitness classes.

Each member who signed up for the program was given a small pot (“pot-o-gold”) into which they could place the gold coins they received for coming in to work out on their own or to take a class. She weighted the group class participation by giving two coins for each class. The participant goal was to collect as many gold coins (get as many visits) as possible for the duration of the program. Supplies for the program cost about $30.

[Related Content: 3 Ways to Improve Corporate Fitness Programming on a Small Budget]

Simplicity wins

Members provided feedback that one of the things they enjoyed about the program was its simplicity. It was both easy to understand and easy to participate. When work and personal lives are so complicated and hectic, it’s refreshing to have the corporate fitness center offer no-brainer incentives as a diversion and stress reliever. Not only was the program easy for the members, but our manager reported that she appreciated the simplicity as well; there were no detailed spreadsheets to manage, no massive uptick in 1:1 appointments to juggle, and no convoluted formulas to compute to determine program winners. In fact, even marketing the program was easy—who doesn’t want to win a pot of gold?

The NIFS manager reported that she saw several new faces engaging in group fitness who have continued taking classes long after the program concluded, and some associates who hadn’t completed their memberships hustled through their remaining steps so that they could participate in the program. Overall, she saw 72 percent of program participants workout out at least eight times during the month-long initiative, substantially higher than her typical frequent visitor percentage. Additionally, group fitness class participation increased by 15 percent.

Want to get your hands on other great program ideas that have been tested and proven in corporate fitness?  See what we've outlined as NIFS Best Practice programming.

Being a chicken is definitely frowned upon. If someone is known for being scared to take on a task or fails to address a situation because it’s too much of a challenge, chances are they have been labeled.

But what if you dressed like a chicken? It does take a bit of bravery, but it can help your mission by making a memorable statement.

We have an annual event for National Walk at Lunch Day, where employees are encouraged to walk outside over their lunch hour. This is also a kickoff event for our Fitness Challenge: a 10-week challenge for employees to stay consistently active and log their activity online in efforts to beat out other states doing the same. National Walk at Lunch Day happens around springtime when many people are stuck in their winter routine of being indoors—be that an indoor workout or, sadly, in most cases, an indoor sitting marathon.

Enter the Chicken Costume

As employees made their way outside, I strutted around greeting people with exclamations of “Bak, Bak, Bak!” and my versions of the chicken dance.

It’s a fun adventure to catch people off guard. Costumes often make that happen because they are unexpected. And you know you’ve done your job when you get smiles in return or people shaking their heads in surprise.

Of course bottled water, fruit, trail mix, and sandwiches helped our cause at the event, but the chicken-themed messages were just beginning because the Fitness Challenge was only Day One. Over the next 10 weeks, our motto was “Don’t Chicken Out.” We encouraged people to join the fitness challenge through email blasts with subject lines laced with chicken references or cartoon or movie quotes from Chicken Little, Chicken Run, or Looney Tunes’ Foghorn Leghorn. Just a few:

• We Are Chicky for the Challenge!
• Chick It Out! We’re in First Place!
• I’m Chicken’ on You! Don’t Slack Off!
• We Are Down to the “Chicken” Wire. This Competition Is Close!
• Why Did the Chicken Cross the Road? To finish the Fitness Challenge.

What I Learned

By the end of the challenge, I had learned several things:

• People were responsive to the program because they enjoyed the humor.
• The theme allowed for more creative ways to communicate than standard, monotonous program updates.
• Employees anticipated the next email, instead of dreading or deleting it without reading it.
• I was asked to “speak” at department meetings in costume, advertising the program and encouraging participation. Most just wanted to see a chicken, but it opened doors to promote the challenge.
• Sometimes during the challenge, I wanted to email-yell or nag employees to get a move on, but funneling that competitiveness into catchy, humorous characters and slogans was more effective at getting people’s attention—and their increased participation in the activity.
• I was able to enjoy sending out communications and I loved the responses I received from those who were also entertained by them. I got a lot of “Thanks for the laugh. I needed that!” messages.

Bottom line: Being a chicken in your workplace isn’t always bad.

It can go a long way in giving employees the motivation to take action in corporate fitness. Just make sure you pick the right breed. Spring is right around the corner, how do you plan to engage employees to participate in activities such as Walk at Lunch Day, or Bike to Work Day?  Download our whitepaper: 5 tips for maximizing employee enagement below to find the best ways to get your employees involved in your wellness strategy!

I shared a few months ago about our staff following the KISS principle (that’s “keep it super simple” in our world!) on an exercise-based program with one of our clients. (You can find out more about the NIFS150 corporate fitness program here.) I wanted to update you on that program’s outcomes and talk about our latest challenge.

One of the outcomes we saw from that program was that a lot of the participants did not exercise in the corporate fitness center during the initiative, and frankly, that was by design. We were mostly interested in supporting and inspiring employees to achieve 150 minutes of activity each week, so we eliminated the “must be accomplished in the corporate fitness center” barrier by allowing participants to log any activity accomplished anywhere. After all, the primary job of our fitness center managers and health fitness specialists is to get employees moving. If it’s activity in the corporate fitness center, even better. But with today’s frantic schedules, we’ll take any movement, anywhere, anytime.

The Active Summer Adventure Program (ASAP)

In another creative effort designed to help employees make healthy choices across the spectrum of health (not just fitness), our staff created the Active Summer Adventure Program (ASAP) challenge. In this unique corporate wellness program built on a theme of exploration, participants have the following weekly challenges to complete:

• Hydration Lagoon: Drink 64 ounces of water each day of the week.
• Adventure Park: Try a new outdoor activity.
• Meditation Meadow: Practice meditation, breathing exercises, or stretches on four days this week.
• Fitness Fountain: Try a new group exercise class, DVD, or at-home workout.
• Traveling Trail: Accumulate at least 7,000 to 10,000 steps one day this week.
• Feel-Good Farm: Pack a healthy lunch three days during the week.
• Progress Paradise: Complete two fitness center screenings (BMI, circumference, blood pressure, body composition, resting heart rate, or body weight) this week.
• Journaling Jungle: Keep a food log for three days this week.

As was the case with the NIFS150 program, our goal with the ASAP program was to make it accessible for everyone. It was promoted to all employees, including those who work at home. We ran it over summer months when it can be particularly challenging to attract employees into the corporate fitness center. The online registration and website access for weekly challenges made it simple for all participants to have the information they needed to be successful.

And, in keeping with many of our programs, we offered prize drawings for employees who successfully completed all eight quests. Consistent with the “adventure” theme of the program, most prizes were experience-oriented (such as tickets to theme parks, state park passes, and surfing lessons) rather than stuff-oriented (such as wearable tech, shirts, and gym bags).

ASAP Employee Wellness Results

In a post-program survey we learned that almost 84% of responders believed they adopted a new healthy behavior by participating in ASAP. And that’s consistent with their rating of “accountability to try something new” as their favorite program feature. Participants also reported learning something new about health during this program. Although weight loss was not a focus for this program, 43% of survey respondents reported losing weight or inches during the eight-week offering. Almost 60% reported having more energy, and about one-quarter of participants indicated that they were sleeping better. Through the post-program survey, we also gained valuable insights on how we can improve the program if we offer it again next year.

Looking for more creative corporate fitness programming? Check out our best practice series by clicking the button below.

When a business makes the commitment to put in a corporate fitness center, they are making a statement (hopefully one of many) about how important their employees’ health is. It’s a substantial investment, and the project is not to be taken lightly. 

From an outside perspective, you might think there’s not much to designing this kind of space. Put up the walls, install the equipment, and you’re ready to go, right? I suppose you can charge ahead with that philosophy, but you may be leaving quite a bit to chance in terms of building a space that is safe, efficient, and effective for your employees. 

From conception to completion, we’ve had the privilege of being involved in dozens of fitness center design projects over the last several years. Below are three reasons why we think thoughtful design in corporate fitness is key to a successful fitness center program.

Selecting the best equipment influences the success of your space.

When deciding which exercise equipment you want for your space, be sure to do your homework. Every sales rep will offer to lay out your space with their equipment for free. And every rep will tell you that their equipment is the best. Carefully lay out the features that are most important to you (don’t forget about warranty), and make a pro/con list for the equipment you’re considering to determine what will work best in your space and for your employees.

Hiring the right staff will help maximize use of the fitness center.

Only about 20% of American adults are meeting the physical activity guidelines as offered by the Centers for Disease Control and Prevention. (And that’s probably a falsely high estimate because the data is gathered through self-report mechanisms.) So you can expect that less than 20% of your workforce would get enough exercise even if you didn’t put in an onsite fitness center. Simply offering a corporate fitness program isn’t enough to get employees in the inactive 80% camp to start moving. 

Corporate fitness is not an “if you build it, they will come” proposition. Having the right staff on board can make a big difference on utilization of spaces and programs through the fitness center. But you have to build the space from a user’s perspective in order to provide opportunities to maximize the programming that invites new participants. 

Your fitness management staff should be able to keep track of key metrics as well as provide a variety of programs (including group fitness classes) and services designed to draw in more users on a regular basis. 

Establishing the best possible layout will make a difference for users.

Thoughtful design will take into account the quantity and types of equipment needed in the space, as well as intended uses for the environment. For example, if you have an employee audience with an insatiable appetite for group fitness classes, don’t skimp on your studio space. Make it large enough to accommodate anticipated volume, and equip it with the right types of storage to house the group class toys. Carefully research what’s needed for the group fitness stereo, and pay close attention to work areas adjacent to the studio space to make sure that soundproofing is available where needed. 

Adequate locker room and shower space is a must, and easy access to drinking water is essential. Flooring surfaces need to be carefully considered along with where to place mirrors, how to orient equipment near and around windows, and what staff office/desk spaces will accommodate. 

And you should rely 100% on your architectural team to provide all of those elements for the space initially. But it’s not reasonable to expect that team to understand, from an operator’s perspective, how your fitness staff and employees will work and exercise in the space. Unless your architect had a previous career managing a corporate fitness center, my experience is that the architect might miss some key elements in the design that would ultimately inhibit the end-user experience.

If this brief outline of key design and program elements for your fitness center has you thinking you might be in over your head, check out our fitness center design sampling, or contact me to talk through the questions brought on from reading this post.

In part 1 of this blog, I wrote about a program we offered that helped us address an area of opportunity for resident participation in our senior living fitness programs. One of the core messages from that blog was how important tracking participation data is, over time, for sustaining a truly successful program. There is so much more to a robust fitness program in senior living than hosting classes, offering assessments, and teaching residents how to use the equipment.

Tracking participation data in your fitness services is crucial for any new or long-established program. In new programs, you need to simply start by keeping an eye on growth in membership and making sure participation steadily increases as you launch the offerings. In this blog, I’ll touch on some key numbers and trends you should be watching. 

An established fitness program you might consider “good” can become GREAT by tracking and strategically using participation data for continuous improvement. There is not an end date at which you cut off these practices no matter how old your program is. In addition to talking about data practices for new fitness programs, I’ll offer tips below from NIFS data trends over the past couple of years to show how you can use these practices to fine-tune an established fitness program.

Kickstart Your New Community Fitness Program

New members: Part 1 of this series covered NIFS Fitness Freeze and how the membership drive component recruited new participants to join the fitness center. NIFS has a new client in Lakewood, New Jersey, that began staffing with us in August 2014. Since our launch, we witnessed an initial surge in residents enrolling, and then the normal steady trickle of participants in the months thereafter. And then we ran the Fitness Freeze and it generated a record-setting surge in new members in a month to finish off the year. If you are tracking your new members from month to month, you can keep an eye on when membership or participation starts to trickle off or plateau and run a targeted campaign to rebuild your momentum. 

Participation frequency: We have another client in Mystic, Connecticut, that launched with us in May 2014. In addition to tracking their steadily increasing membership rates, we’re also following the percentage of residents who visit the fitness center 8+ times in a month. For this relatively new client, that percentage is steadily climbing as the membership percentage increases. This tells us that more residents are joining, and more importantly, they are adopting a consistent routine once they become members. 

Fine-Tune Your Established Fitness Program

Group fitness participation: We have a client in Stone Mountain, Georgia, that has had a fitness program and staffing since they opened their doors in 2004. NIFS started managing their fitness program in October 2011. Over the past couple of years, we’ve had a lot of success with participation growth in group fitness classes, and because our data offered proof of that growth, we were able to garner budgetary support for more instructors. In 2014, we added 11 new classes per month to the schedule, and the average number of participants per class each month stayed the same. In short, we brought the residents more classes, and they took full advantage!

Personal training participation: Another client in Phoenix, Arizona, is showing steady growth in their personal training program. In 2013, there were 302 personal training sessions conducted, and in 2014 there were 707 personal training sessions conducted. We’ve added personal training as a program option in their health center, and we are currently hiring another personal trainer to help keep up with the demand for that growing service.

Membership rates: Lastly, three different communities that have been up and running with us for over five years all showed an increase of at least 4% or more in membership in 2014 compared to 2013, with little change in occupancy at those communities. Steady programming efforts targeted to spark different resident interests over time can help your membership continue to grow. Diversity in program offerings is what really drives that continual increase in membership, especially at our well-established communities. 

There are countless ways that you can track and evaluate participation data in your fitness program, and half the battle is just getting started. Determine what you want to track, how you need to track it, and then how you can effectively report that data over time so that it is usable and easy to evaluate. We aren’t statisticians with intricate spreadsheets spending hours crunching data each month. We do, however, have sound reporting methods so that our staff can gather this valuable data to continually build and evolve best-in-class fitness programs at the senior living communities we serve.

I’ve written in the past about how consistent tracking of participation data in your community fitness center can help improve and evolve your senior living fitness program over time. Here is a two-part follow up series on what you are missing if you aren’t tracking data from your program. These observations are built entirely on NIFS’ experience doing this work for our senior living client communities.

Prevent the Participation Dip During the Holidays

Did your community fitness program experience a dip in participation during the busy holiday season? You’re in good company—we used to see that as well. 

But in 2014, we were able to reverse the trend thanks to a custom program designed to motivate residents to move more when exercise often takes the backseat to holiday parties and family gatherings. 

It all starts with collecting the right data. For example, we knew from our 2013 reporting that there was a marked decline in participation from November to December in exercise program participation. We saw this as an opportunity to do better, so we built a program called Fitness Freeze to prevent that specific dip in participation we see over those two months. Following the program, we evaluated the effectiveness of the program design against our desired outcomes. Here’s what we found:

Total visits: An 11% increase in total visits to the fitness center and group exercise classes from November to December 2014 compared to the same months in 2013.

New members: An 8% increase in new members signing up to participate in the fitness center from November to December 2014 compared to the same months in 2013.

Appointment volume: A 26% increase in the number of appointments conducted from November to December 2014 compared to the same months in 2013.

We know that residents are already busy and preoccupied in December, so we wanted to make the program as simple as possible for them to be successful. Here are just a few of the design elements that contributed to Fitness Freeze’s success:

No elaborate tracking logs or point system: Residents don’t need one more thing on their “to-do” list, so keep it simple! Residents had to sign-in as they normally do to the fitness center and we took care of the rest. Our goal was to help residents be consistent in visits, even if their workout time was shorter than normal. If a resident exercised for at least 10 minutes, three times a week, they earned a snowflake that hung in the fitness center with their name on it.

Make it visual: The individual snowflakes were a great way to decorate the fitness center with some seasonal cheer and residents LOVED being able to show off to visiting family and friends how many snowflakes they earned. It was eye catching, provided an easy avenue for discussion, and offered a constant reminder to the participants to stay on track. 

Recruit, recruit, recruit: As resident talk about the snowflakes on display in the fitness center spread throughout the community, residents who weren’t fitness center members yet learned that they could earn a snowflake just by joining in December. It created a fun and easy way for residents who might be on the fence about joining to take the final step and feel included among the ranks of our regulars. 

The Fitness Freeze was born out of our constant efforts to do better, which include a strong focus on data as well as routine evaluation of program effectiveness. Once we identified holiday-time as an opportunity for improvement, we built a tool to address that challenge. It’s a tangible and practical example of a targeted campaign to boost the participation in a given month. 

Watch for part 2 of this blog to learn about the value of evaluating data trends in brand-new fitness programs as well as in well-established programs from year to year.

Checkout more great programming from NIFS Fitness Management with our Best Practice Series.