Corporate Fitness and Active Aging

I had an opportunity to speak as a panelist at the Senior Housing News BUILD conference in Orlando, Florida. The panel was hosted by our good friends at NuStep who have similarly been supporting fitness in the senior living space for decades with some of our favorite equipment. Those in attendance were architects, developers, and designers looking to the future with both renovations and new construction. The panel was on one of my favorite topics – the business case for quality fitness programs in senior living communities. The audience very well could have been marketing and operations executives as the discussion equally applied to all visionaries in the senior living landscape who recognize the demands of their consumers…finding a community that can help them live well.

The design of your fitness amenities 100% matters. Choosing the right equipment is crucial for the safety and success of your residents and there were great insights shared.

These are just a few of the questions posed by the audience and moderator:

• How do you get started in a fitness center design project?
• How do you choose equipment that meets the needs of current residents while appealing to future consumers?
• How can you enhance your fitness center when financing is a challenge for renovations or new construction?
• How are you seeing lifeplan communities support resident wellness through the continuums of care?

Time and time again, our expert moderator Tim Mullaney would ask a question of myself, and co-panelist Annie Shaffer from Sunnyside Retirement Community and we found ourselves speaking to quality staffing being a significant part of the solution to these questions. Do you want to check the box that you have a fitness center or do you want your residents and prospects to feel the energy in a fitness program that is a hub of activity and heartbeat of your community?

When we spoke to getting started with a design project, we began with defining your vision. You wouldn’t open a new dining venue without a vision for the resident experience in that space. What food would be on the menu? What level of hospitality and service would residents experience in that space to keep them highly satisfied? The same is true for the fitness center and a calendar of group fitness classes is not enough. Defining your vision and designing a space around the desired resident experience is a significant piece of the solution to these questions noted above and you need quality fitness staff to evolve your program with resident input and preferences.

What is your community’s vision and how are your showcasing it to create distinction in your marketplace? Don’t go at it alone. Make sure you find a partner who is experienced in developing quality fitness programs and not just selling you equipment. You need that operator perspective to design not only the space, but a program that truly serves your residents.

Learn how NIFS expertise generates a 63% increase in resident engagement in our client fitness centers. 

CLICK HERE

Our fitness management staff members have some of the best stories around on the impact their fitness programs are having on resident lives in the senior living communities we serve. They hear comments from residents or their family members, they see new faces in classes, and they track the data in programs and services that demonstrate solid engagement. Our staff takes great pride in these affirmations knowing that the work they are so passionately committed to is truly making a difference not just for residents but also for the culture of a community as a whole.

In 2020, NIFS is embarking on a new platform to more effectively bridge the gap from these stories garnered in community fitness centers directly to the marketing and sales teams. We have always partnered with clients on helping them in their marketing and sales messaging, but we are taking this to a new level in 2020 as more clients want to differentiate their communities during prospect tours and via social media in particular. Community fitness centers are becoming more commonplace in the industry. Communities know they need to have the physical space available. However, a truly comprehensive program can be a distinguishing element to showcase through the right storytelling about your resident successes.

How to Capture and Share Your Stories

Here are a few tips to help your community capture and share some of that marketing gold happening in your fitness center!

1. It starts with the data. Having a strong foundation in your fitness program, where you are tracking total members, visits to the fitness center and classes, engagement in various services each month, etc., can help you identify the wins and program successes you want to spread the word about during prospect tours and social media postings. If you don’t have a solid foundation established to track this data with consistency, it’s difficult to substantiate the impact your program has with any bearing. Click here for more insight on the value of strong data.
2. Capture the feedback. With a qualified fitness professional at the helm of your fitness program, you have someone who has a strong relationship with your residents, who is coaching them and guiding them in the fitness center, and who hears directly from your residents about the strides they are making in their fitness, balance, and overall well-being. Having a system in place to share resident success stories can be marketing gold to help your consumers identify how living in your community might positively impact their quality of life as well.
3. Make it visual. On your website and social media channels, avoid use of stock art where possible. If prospects are following you socially, let them genuinely experience your community by seeing your spaces alive with vibrant activity week after week. They’ve likely seen your fitness center, pool, or aerobic studio during a tour, but you can help them truly feel what your residents experience through your images and videos or let your fitness manager go live for an even more engaging experience. Being able to see their friends and acquaintances thriving in a space they once toured can build a much stronger connection than stock art alone.

Let NIFS Help

The era of social media is changing how consumers shop from afar. Don’t miss out on creative opportunities to help your prospects experience your community week after week as they scroll through their Facebook feeds. If you have questions about how to effectively move forward with some of these components or how to have the right structure in place to do so, contact NIFS for more information on our fitness management or consulting services.

This has been the year of design and consulting work for senior living clients who are renovating or building new fitness centers. I think I could give you the dimensions of a NuStep T4r model in my sleep (they are 60 x 27 x 24 inches, by the way). It truly is exciting to see the industry dedicating resources to well-designed fitness spaces to support quality programs and services for residents.

Although getting the right equipment and layout is important, these five design elements come up time and time again and should be considered early in the planning process. They might not be the same level of financial investment as your large equipment purchases, but they can significantly enhance your users’ experience and the program’s success.

• Televisions and entertainment: Determine whether you will pursue wall-mount televisions or the integrated console option on the cardio machines. With some equipment like NuSteps and rowers not having the integrated TV option, you will want a wall-mount TV somewhere in your facility. With wall-mount TVs you’ll have to navigate the channel wars for the lifelong battle between Fox News, CNN, and MSNBC, which individuals have VERY strong preferences for—imagine that! Consider an FM tuner option with headphones if needed, but we generally see residents politely following the first-come, first-served rule.
• Water source: Don’t forget to dedicate space for a water fountain or hydration station in the fitness center and where group fitness classes are held, or within immediate proximity. It’s highly important to encourage hydration during exercise. The more conveniently located the water source, the better.
• Balance training area: When designing a fitness center, most think of cardio equipment, strength equipment, and then a stretching area. Don’t forget about an area dedicated to balance training. This can be as simple as a wall with a handrail and a balance pad. A balance training area can be one of the busiest spots in your fitness center—particularly if you have qualified staffing to provide fall-prevention programming.
• Mirrored walls: Coaching residents on how to perform exercises in front of a mirror can make a significant impact on reinforcing proper form and posture. This can be especially important in group fitness spaces or in areas of the fitness center where residents might be performing balance, resistance band, or dumbbell exercises.
• Exercise chairs: We are big fans of the Resistance Chair for exercise classes, but if you are using traditional chairs, consider these specifications to make them more exercise-friendly. Armrests can be obstructive to a number of upper-body exercises, limiting a participant’s range of motion. Choosing an option without armrests or a slimmer armrest option is ideal. Also consider the height and weight of the chair; many chairs are used as a stable base of support and serve as a handle during standing exercises. Consider a chair with a taller backrest that can help residents maintain a tall, upright posture while performing exercises.

These minor details can make a big impact on the functionality of the space and programming options. We have designed dozens of senior living fitness centers and take these things and much more into consideration when creating the most functional and comfortable space for residents. Check out NIFS’ Senior Living Wellness Consulting page for more insight into how we support fitness center design projects across the country.

LEARN MORE ABOUT OUR FITNESS CENTER DESIGNS →  

NIFS has been partnering with Friendship Village Kalamazoo since 2015, when they opened their beautiful new Wellness Center. We recently heard an uplifting story from FV resident Kim Cummings regarding the impact the health and fitness program has had on his mobility and outlook on life.

Mr. Cummings has been an avid participant since joining the program in 2015, faithfully attending fitness classes two to three times a week and exercising in the Strength & Cardio Studio. NIFS Fitness Manager Alecia Dennis commented, “I love how Kim is always pushing himself to be better and stronger than yesterday. I am thankful that I am able to watch him flourish in all of his fitness endeavors. He truly is an inspiration to me and all of the residents here at Friendship Village!

We know the value our services bring to the residents and communities we serve, but it never gets old (ever) hearing directly from residents like Kim about their journey. Here is Kim’s inspiring story.

I came to Friendship Village regretting my ongoing dependence on a walker and lacking confidence in the Village’s fitness program. After eight months of our actual experience here, my perceptions radically changed. Having become a regular user of the fitness machines, now attending stretch and strength group classes two or three times a week, and now regularly walking our dog on the paved pathways surrounding the Village and its nearby woods, I’ve actually been able to ditch my walker and, though slowly, feel myself gaining additional strength.

I’ve also come to recognize the fitness program’s social function. The group classes, led by our zesty fitness manager, connect me with an ever-larger group of exercisers. None of us is terribly fit, but we all feel good about marching and stretching and pulling together. We just like coming together, grabbing our weights, finding a chair, and chatting with our neighbors. Likewise, when working out on the fitness machines, I find myself connecting with the individual exercising beside me. The machines are fun to work out on—they give one a sense of accomplishment and progress, but they also provide a great opportunity to introduce oneself to others.

A lover of the outdoors, I’ve also come to appreciate the Village’s accessible and attractive walking paths. I’ve particularly enjoyed my recent walks in the Village Woods (where, even in the winter, the paths are kept clear). I love getting to know the many different plantings and benches dedicated to past residents and to see the ongoing work of the Woods volunteers. Last week I spied a flock of migrating robins passing through the Woods and feasting on the crabapples planted along the side. Walking in the Woods reconnects me with nature and with the rich collective heritage of this Village community.

Freed from my walker and gaining strength, I feel that the fitness program and other aspects of Village life have added to my independence, enabling me to get around more easily. At the same time, it helps me get socially connected with other residents and stay connected with nature. I couldn’t ask for more.

Clients regularly ask me whether we have any recommendations or contacts for certain exercise equipment, or if we have any successful models in place for collaborating with rehab departments or cafeteria vendors. The bulk of our contacts in the world of fitness are with current clients where we have our professional staff on the ground managing their fitness program, or with consulting clients where we are providing support and resources to enhance their existing program. However, we also have a large network of industry contacts that we partner with, allowing us to (1) provide the quality service we do to our clients and (2) support other businesses outside of a client setting.

Once clients experience the ease of replacing their cardio equipment or launching a multi-vendor wellness initiative with our support, they recognize the added value that expertise brings to the partnership they have with NIFS. I love seeing clients supported on both sides—with our passionate staff on the ground in their fitness center serving their members, as well as with our administrative support helping guide their leadership team’s decision-making on broader facility and program needs.

Read on to learn about the relationships we build and the scope of our reach in supporting clients in 14 states across the US.

• Equipment vendors: From balance and fall-prevention equipment, to group fitness supplies, to the latest trends in strength-training equipment, we have vendor partners across the US who help us find equipment solutions to meet our clients’ needs. For our senior living clients, we know which manufacturers have equipment that meets the unique needs of an active older adult population. For our corporate clients, we have partners who outfit facilities across the US with the latest and greatest equipment to create a welcoming and inspiring space for your employees. Not to mention, the relationships we have with equipment manufacturers provides us with national buying power, which we can pass along to our clients.
• Architect and design firms: Particularly in a senior living setting where strong emphasis on quality, high-end fitness amenities for the aging population is on the rise, forward-thinking architects and designers reach out to us for consulting support on how to create a truly functional space that will best support a strong program when renovations or new construction are complete. These firms benefit from our end-user perspective, and we often pick up on some new ideas to file away in our bank of resources for future projects with clients.
• Client vendors: At the site level, our staff regularly partners with other health and wellness vendors on campus to effectively bridge programs and services for their members. We work closely with rehab providers, cafeteria vendors, registered dietitians, employee health services, and many more. Some of these providers have a similar reach as we do in their profession across the US, and others are local providers, but we build strong connections with all to best serve our clients.

While the fitness industry can be full of fads, an ability to build strong relationships is a trend that will never go out of style and is essential for the success of any fitness program. We pride ourselves on the relationships we build with our clients, members, and vendor partners and love bridging new connections for clients to enhance their programs.

Interested in more information on the value we bring our clients? Read this quick read on 5 Reasons to Hire NIFS to Manage Your Fitness Center.

Fitness management services are the foundation of our business, but did you know we also offer an array of consulting services to support communities who do not staff with us? While it isn’t quite the same as having our qualified staff on the ground daily at your community, many clients have found a consulting partnership with NIFS to be advantageous in connecting their own staff, amenities, and more with an industry expert who can provide them with the direction and resources to elevate the programs they are providing their residents.

5 Consulting Opportunities with the NIFS Experts

Here are some ways that you can collaborate with NIFS to improve your fitness and wellness offerings:

1. Facility layout and design: As operators of fitness centers across the country, we know how to make spaces flow for improved member experience and overall function. We also have national buying power with top equipment manufacturers to bring your facility the right equipment for your users. Whether it’s a fitness center or pool, we can help you identify the right pieces of exercise equipment to incorporate into a creative and expertly designed space.
2. Staff hiring and training: From group fitness instructors, to personal trainers, to fitness managers, finding the right people is at the heart of what we do, and our interview and vetting process helps us find the best of the best. If you are looking for support in recognizing fitness qualifications and making the right hire for your community, NIFS can lead your interview process. We can also aid in the training process once you make your hire to get your new team member on the right path and connected to NIFS resources and programming materials.
3. Wellness program design: Let us help you identify fresh opportunities to create purpose and intention in the lifestyle cultivated for your residents. We know how to break down the silos and bring together enrichment, health services, fitness, rehab, food and beverage, spiritual services, and more for seamless programming that is both seen and felt by your residents. Conceptually, many communities struggle with getting these key stakeholders in resident well-being collaborating with a unified vision, and we can help you bridge this into reality.
4. Data collection and evaluation: It’s difficult to determine how effective your programs and services are and how many people you are reaching consistently if you don’t have data to evaluate. We can help your fitness staff develop an efficient system for tracking participation data, identify key benchmarks to measure and evaluate over time, as well craft SMART goals to continually strive toward program enhancements.
5. Group fitness program design: Residents love their group fitness classes, but are you certain that your community has an array of classes to address the main components of fitness throughout the week for varying intensity levels? We have a niche for developing robust group fitness programs as well as best practices on how to market the classes, how to attract new faces, and how to keep the classes fresh so that this resident favorite at your community reaches more individuals and remains strong.

Even if your organization does not avail itself of the full range of fitness management services that NIFS offers, you can still consider consulting with us on specific pieces of the puzzle to strengthen your fitness and wellness offerings. Not sure what to expect when utilizing our consulting services?  Check out our quick read below for more information.

If you believe it's time to offer more to current residents and prospects through your exercise program, but you're not quite sure what that "more" entails or how to get there, outsourcing might make a lot of sense for your community.

Outsourcing isn't just for therapy

The primary benefit to looking at a partner for management of any area of your community is the value of the depth and breadth of the firm's experience. Communities don't think twice about outsourcing therapy but when it comes to taking a closer look at the reasons to outsource management of the fitness center and related programming, I sometimes get blank stares from leadership. And I can't explain it. Certainly, how we provide service, the nature of our contracts with our clients, and the credentials of the staff we provide for community fitness is different from therapy groups, but the overall concept is the same. If you want an expert-run fitness program, you have to work with the experts. 

I’ve had the opportunity to work with NIFS for many years with multiple communities and I can say without exception that they have taken the wellness program in our communities to a new level. They are the best in the industry at what they do, and I would not hesitate bringing them in to any senior housing community that I am affiliated with. Our communities are stronger with NIFS on their team.  ~Mick Feauto, COO, LifeSpire of Virginia

NIFS Math

NIFS staff in your community are backed by an our organization that is uniquely focused on the specific work of elevating your fitness program. We're regularly supporting continuing education for our team and we have a proven model for effectively sharing resources so our clients get far more than the one NIFS manager on the ground. We like to call it "NIFS math" where 1 + 1 = 3.

What to expect from your fitness program

You need your fitness center to be a hallmark, a standout for the community. For your current residents, it should be one of the most praised offerings both because the staff are well-loved and because they are effective at keeping residents engaged with new, consistent, well-done offerings. The fitness program should also be on the list of reasons prospective residents choose your community. But if the group fitness calendar and the personal training services look the same as all the competition, and if you don't have the necessary data to tell key stories about how resident's lives have been improved by participating, then you're missing out on an opportunity.

NIFS clients see a lot of value in their partnerships because they gain much more than "just a trainer" for their gym. Check out some of the services we provide that aren't common to most community fitness programs:

• Balance Redefined includes rich programming and services focused specifically on balance training and fall prevention; our Balance Redefined offerings were built from, and regularly evolve because of our experience with dozens of communities over the last 15 years.
• Key data points for the fitness program are regularly reported and smartly used to continuously improve what we're offering in each client setting. From tracking participation per resident to evaluating outcomes and goals on our programs, we are constantly checking in on and reporting our progress.
• Reaching residents in assisted living and memory care environments with quality fitness services can be a real challenge. Our staff provide that outreach through strong relationships with community lifestyle coordinators. Modified balance assessments, group classes, personal training, and hybrid health-related programming are all tailored for the unique needs of residents in those settings.

[Related Content: 4 Keys to Getting Data You Can Actually Use]

Find out how you can put NIFS math to work in your community. Contact us or stop by and see us at the LeadingAge Expo.  We'll be hanging out with our calculators doing NIFS math in booth #1261.

Several months ago, my parents were prospects in the market to relocate to a continuing care retirement community (CCRC) from their 4.5-acre home of almost 20 years. There were a variety of reasons for them making this move consideration, but age and ill health weren’t on that list. 

My parents (at the time of writing) are both 72 years old and in quite good health. My mom walks up to an hour with friends most days of the week; she’s done that for as long as I can remember. My dad is an avid exerciser and he’s the reason I’m a runner today. He gets significant cardiovascular exercise for more than an hour four to five days per week, along with rigorous strength training at least three days per week in his home gym. They are both very active in their community and in the extensive gardens and rich woods on their property.

They aren’t frail, and they don’t fit into the more typical average age of 80+ in most CCRCs. 

Checking Out a Community with My Parents

So when they started shopping and had narrowed down their list to a primary community that held their interest, they asked my family to join them for a tour. We walked through the community center building and got a great look into the typical areas including the bistro, the formal dining room, the library, the craft areas, and the fitness areas. 

After we left the community, and 100% without my prompting, my dad asked me why their fitness center had “all of that strength equipment for old people” in it. Those were his words, not mine. This comes from a man who has never belonged to a gym, who has exercised in his basement with modest equipment for decades, and who doesn’t bear an ounce of pretension. Yet he very quickly identified the “old people” equipment in his community’s fitness center.

Senior living community operators are in a tight spot when they try to cater to current residents but build space, programming, and services that they hope will appeal to future residents. The fitness center tour and post-tour discussion with my dad is no exception, and it’s exactly the reason that any operator engaging in a fitness center build—whether as part of brand new construction or as a positioning project—needs to thoughtfully and carefully establish their fitness center layout.

Design of the space and the equipment you select matters. Both elements can profoundly impact the residents’ experience in the space. And when your community is continually battling someday syndrome as a barrier to getting prospects to make the move, how you outfit the fitness center can also be a factor.

CCRC Fitness Center Equipment and Design Considerations

Here are a few things to think about with respect to senior living fitness center design and equipment that engages current residents and attracts future prospects: 

• Create your group fitness studio and your fitness center as distinctly separate spaces. We see a lot of first-draft designs come with an accordion or partition wall between the two rooms. There is no actual utility for that design; and in fact, it may limit how both rooms can be used. 
• Build size for the future. If your community is poised for a phase two or three that adds residential units and creates more potential fitness center members, build the initial fitness spaces for growth. 
• Lay out the equipment with accessibility in mind. Put the equipment most likely to be used by your most frail residents nearest to your main entrance so that it is easy to access. 
• Create clear sight lines for the fitness management staff. Design the spaces so that staff will have the greatest visibility possible for all areas. Part of the reason for having staff managing your fitness program is for participant safety. It’s tough to keep people safe when you can’t see them exercising.
• Choose equipment that is built with an older adult in mind, but that doesn’t scream “old.” While there is currently a gap in the marketplace for a complete line of strength and cardio equipment well suited for this audience, that doesn’t mean you can’t buy beautiful and functional equipment that will work well both now and in the future. Contact me to get an operator’s perspective on the equipment that’s available

No doubt you have a lot to consider with a fitness center design project. If you’re a visual learner like me, you might get some inspiration from looking at a few of the projects we’ve been privileged to support.

Click on the button below to download a sample of our work!

Throughout 2015, we’ll be blogging about our dreams for corporate wellness, fitness, and aging well.  Some of the content will represent a gentle “poking fun” at the industry, but it’s all written to stimulate thought about what really could be if we put our heads together and started mapping out what’s really possible in the realm of individual wellbeing.  We hope you’ll join the conversation by commenting on the blogs, giving us additional ideas about which to write, and/or by finding us out on Twitter at #wellnesswhatif.

We do a lot of wellness consulting in senior living, and by “wellness”, I mean non-clinical, lifestyle-focused consulting.  For many of our clients, that consulting relationship involves a thorough review of their “activities” department; in other cases, it’s focused more on what’s happening with their exercise program.  Regardless of the original area of focus, we always arrive at the same point – building a strategy that allows the community to shift from filling a calendar toward supporting resident purpose and passion.

Often, when I talk with a client who thinks he’s interested in having us come onsite to consult, there’s a heavy discussion about cost.  And while I certainly understand a business’s sensitivity toward expenses, I often wonder:  If budget (and occupancy – the two are inextricably linked) was no obstacle, what would you be expecting from your activities department?

Leadership in senior living communities have a lot to focus on, and it makes sense that activities might not rank near the top.  In fact, it’s common for that department to be well-liked by residents and to be well rated on satisfaction surveys.  So no pain point exists because there doesn’t appear to be an issue.  The challenge with continuing to look the other way is two-fold:

1. Your current residents may not realize what’s possible, so putting your faith in them to be your barometer for when something needs to change is ill-placed.  That is particularly true with activities because that area of your community traditionally bears out the 80/20 rule where 20% of your residents engage in 80% of the activities.  You are likely supporting the interests of a vocal minority in your community.  And the question becomes: What is your activities department developing to meet the needs and interests of the less-engaged majority? 
2. The adult child knows better.  They are not content with bingo, cards, and trips to the theatre, and they won’t be fooled by a full calendar that lacks opportunities for them to live out passions, dreams, and purpose. 

If you think your programming is top notch and you perhaps just have an engagement challenge, take a look at our slideshare on how to get your residents to engage.

Maybe you know wellness is an important differentiator for your community, but you really feel compelled to nail down a more favorable and consistent occupancy rate before you begin fine tuning programming and other lighter elements at your community.  I can see why you’d adopt that philosophy, but before you stake your claim there, consider reading this blog on how and why wellness is an important differentiator for any community.

Think also about the long term investment of putting in some money up front on wellness consulting that breathes new life into your campus and creates a new outlook on how activities are developed and delivered.  It’s a chicken and egg debate but if a $5,000 investment could be an important step toward solidifying occupancy and thus improving your budget outlook, would that $5,000 be worth it?

Here’s our picture of what it means to do wellness better in senior living:

• When you do wellness better, you have data your marketing and sales staff can work with to back up their stories with prospects about how fantastic it is to live well at your community. 
• When you do wellness better, you have more diverse, robust, and life-enriching programming on your calendar that appeals to a wide audience. 
• When you do wellness better in your community, you create natural bridges across departments for collaborative programming so that one over-worked activities director doesn’t have to do it all. 
• When you do wellness better you understand individual resident passions and interests and incorporate those at the personal and program level to ensure opportunities where you residents can live with vitality in the ways that are true for them. 
• When you do wellness better, you do so much more than fill a calendar.  You map out a program and service strategy, informed by data, resident interests, and past successes.

If you think your community may be falling short in one or more of those areas, check out what we have to offer in the way consulting to help you do wellness better.